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Part D Prescribed Drugs: Prior-Authorizations, Coverage Determinations, and Exceptions

Information Last Updated: 9/28/2019

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As a Brand New Day member you can request a prior-authorization for a specific prescribed drug. If you wish to submit a prior authorization for your Part D coverage, please contact the Brand New Day Pharmacy Services Department at 866-255-4795 ext. 2012.

Coverage Determinations and Re-Determinations

A coverage determination is any determination (i.e. an approval or denial) made by Brand New Day regarding your Medicare Part D prescription drug coverage.  Your requests for Part D coverage determination may include:

  • Asking whether a drug is covered for you and whether you satisfy any applicable coverage rules. (For example, when your drug is on the Plan’s List of Covered Drugs (Formulary) but requires our approval before it is covered.)

  • Asking us to pay for a prescription drug you already bought.

  • Asking us for an exception. (If a drug is not covered in the way you would like it to be covered, you can ask the Plan to make an “exception.”)

Examples include:

  • Asking for coverage of a drug that is not on the drug list

  • Asking to pay a lower cost-sharing amount for a covered non-preferred drug

  • Asking us to remove the extra rules and restrictions on the Plan’s coverage for a drug such as:

    • Being required to use the generic version of a drug instead of the brand name drug

    • Getting plan approval in advance before we will agree to cover a drug for you

    • Quantity Limits



Important Information to Know About Asking for Exceptions

When you ask for an exception, your doctor or other prescriber will need to explain the medical reasons why you need the exception approved. Your doctor or other prescriber must give us a written statement that explains the medical reasons for requesting an exception. For a faster decision, include this medical information from your doctor or other prescriber when you ask for the exception.

What to Do

You (or your representative or your doctor or other prescriber) may use the form below to submit your request for a Part D Coverage Determination:

Medicare Prescription Drug Determination Request Form

Please note: If you do not use this form, you will need to provide us the same information  indicated in the form so we can process your request in a timely manner. The form cannot be used to request Medicare non-covered drugs, including fertility drugs, drugs prescribed for weight loss, weight gain or hair growth, over-the-counter drugs, or prescription vitamins (except prenatal vitamins and fluoride preparations).

Once the form is completed, submit it to MedImpact Healthcare Systems, Inc. at the contact information located below.

MedImpact – Prior Authorization Department
To start your Part D Coverage Determination Request please contact or submit your form to MedImpact:
Call: 1-800-788-2949, TTY 711
Fax: 1-858-689-0207
Hours of Operation: 24 hours a day, 7 days a week
Mailing Address: MedImpact Healthcare Systems, Inc.
Attn: Prior Authorization Department
10181 Scripps Gateway Court
San Diego, CA 92131

Additional Assistance and Information

If you need additional assistance on Part D Prescribed Drug benefits, you may call Brand New Day Pharmacy Services Department at:

Brand New Day – Pharmacy Services
If you need help submitting a claim, please contact Brand New Day Member Services through one of the following ways:
Call: 1-866-255-4795 ext. 2012
TTY: 711
Hours of Operation: Monday – Friday 9 a.m. – 6 p.m.
If you need additional information on how Part D Coverage Determinations Process works, refer to your Evidence of Coverage (EOC) Chapter 9, Section 6 or call Brand New Day at the phone number listed above. We are here to help you.