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Notice of Non-Discrimination Requirement

Information Last Updated: 11/13/2018

Brand New Day

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Brand New Day

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Brand New Day complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Brand New Day does not exclude people or treat them di erently because of race, color, national origin, age, disability, or sex.

Brand New Day provides free aids and services to people with disabilities to communicate e ectively with us, such as:

  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)


Brand New Day also provides free language services to people whose primary language is not English, such as:

  • Qualified sign language interpreters
  • Information written in other languages


If you need these services, contact the Brand New Day Member Services Department at:

Brand New Day Member Services Department

Call: 1-866-255-4795 (TTY: 711).
Hours are: October 1 – March 31: 7 days a week, 8:00 a.m. – 8:00 p.m.
April 1 – September 30: Monday – Friday, 8:00 a.m. – 8:00 p.m.
 

 

If you believe that Brand New Day has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance by calling our Customer Service Department or mailing a letter to:

Brand New Day – Appeals and Grievances Department

Attn: Appeals and Grievances Manager
5455 Garden Grove Blvd, Suite 500
Westminster, California 92683
Fax: 1-657-400-1217
Email: Complaints@universalcare.com

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, our Member Services Department is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Offce for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services

Mail: U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Call: 1-800-368-1019, 1-800-537-7697 (TDD)

Complaint forms are available at
http://www.hhs.gov/ocr/office/file/index.html