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Over-The-Counter Supplies

Information Last Updated: 2/16/2021

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Over-the-Counter Supplies

As a member of Brand New Day, you may have an Over-the-Counter (OTC) medications benefits. This benefit allows you to get OTC products you may need.

OTC benefits vary by benefit plan. When covered by your benefit plan, the program covers an allowance that can be used on a quarterly basis (every three (3) months). You can view your existing quarterly allowances by visiting the Plan Details page.

Simply order online at, call 1-855-804-3555, TTY 711 or mail your completed order form. Your order will be shipped directly to your door.

Examples of product that are available include pain relievers, multivitamins, eye drops, cough drops and more. Brand New Day contracts with Convey Health Solutions, to administer this benefit.

If you need assistance in using your OTC benefit or have questions, please call your Brand New Day Health Coach or Member Service Department.

Brand New Day Member Services Department
Call: 1-866-255-4795
TTY: 711
Hours of Operation: Monday – Friday, 5 a.m. – 8 p.m.