How and Where to Send Us Your Request for Payment
Send us your request for payment, along with your bill and documentation of any payment you have made. It’s a good idea to make a copy of your bill and receipts for your records.
Mail prescription drug bills to:
- Brand New Day c/o MedImpact Claims Department
- 10181 Scripps Gateway Court
- San Diego, California 92131
Mail health care bills to:
- Brand New Day
- Attn: Claims Department
- P.O. Box 794
- Park Ridge, Illinois 60068
You must submit your claim to us within one year for medical claims and three years for prescription drug claims of the date you received the service, item, or drug.
Contact Member Services if you have any questions. If you don’t know what you should have paid, or you receive bills and you don’t know what to do about those bills, we can help. You can also call if you want to give us more information about a request for payment you have already sent to us.
Brand New Day Member Services Department Contact Information
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If you need help submitting a claim, please contact Brand New Day Member Services through one of the following ways:
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| Phone: |
1-866-255-4795; TTY: 711 |
| Fax: |
1-657-400-1217 |
| Hours of Operation: |
Monday – Friday, 8 a.m. - 8 p.m. from April 1 - September 30
7 days a week, 8 a.m. – 8 p.m. from October 1 - March 31 |
| Email: |
memberservices@universalcare.com |
| Address: |
Brand New Day
Attn: Claims Department
P.O. Box 93122
Long Beach, CA 90809 |
| Website: |
https://bndhmo.com/ |
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You must submit your claim to us within one year for medical claims and three years for prescription drug claims of the date you received the service, item, or drug.
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