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Over-the-Counter Supplies

Over-the-Counter Supplies

Information Last Updated:9/30/2022

Over-the-Counter Supplies




Examples of products that are available include pain relievers, multivitamins, eye drops, cough drops and more. Brand New Day contracts with NationsOTC, to administer this benefit.

Be sure to use your benefit amounts before the end of every benefit period.* Simply order online, mail your completed form, or call 1-877-280-6207, TTY 711. Your order will be shipped directly to your home.

NationsOTC Customer Service Department
Order by phone:

If you have questions or would like to place an order over the phone, OTC Advocates are available 24/7 at:

1-877-280-6207
TTY: 711
Order Online: You may place an order online using the Brand New Day OTC website at NationsOTC.com/BND. Remember to save your Member ID, username and password to order again during your next benefit period.
Order by Mail: You may place your order by mailing the order form that comes with your catalog. If the end of the benefit period is approaching and you do not think your order form will be received in time, you may order online or call in your order. You can also view a copy of the OTC Catalog, by visiting NationsOTC.com/BND.

Send your completed order form to:
NationsOTC
1801 NW 66th Avenue, Suite 100
Plantation, FL 33313


If you need assistance in using your OTC benefit or have questions, please call your Brand New Day Health Coach or Member Services Department.
 

Brand New Day Member Services Department
Call: 1-866-255-4795
TTY: 711
Hours of Operation: Monday – Friday, 8 a.m. – 8 p.m.
October 1 – March 31: Monday – Sunday 8 AM – 8 PM
 

*Benefit is subject to plan eligibility. Unused benefits will not roll over into the next benefit period. For more information visit NationsOTC.com/BND.

For Plan Year 2022

  • Click to view 2022 OTC benefit period by Brand New Day plan:
    Plan Name OTC Benefit
    Brand New Day Harmony Choice Plan (HMO C-SNP) 20 $100 Every 3 months for OTC items. Members order items via mail-order catalog.
    Brand New Day Bridges Care Plan (HMO C-SNP) 28 $40 Every 1 months for OTC items. Members order items via mail-order catalog.
    Brand New Day Bridges Choice Plan (HMO C-SNP) 29 $100 Every 3 months for OTC items. Members order items via mail-order catalog.
    Brand New Day Harmony Care Plan (HMO C-SNP) 32 $30 Every 3 months for OTC items. Members order items via mail-order catalog.
    Brand New Day Classic Choice Plan (HMO) 33 $205 Every 3 months for OTC items. Members order items via mail-order catalog.
    Brand New Day Classic Care II Plan (HMO) 37 $30 Every 3 months for OTC items. Members order items via mail-order catalog.
    Brand New Day Valor Plan (HMO) 48 $250 Every 6 months for OTC items. Members order items via mail-order catalog.
    Brand New Day Dual Access Plan (HMO D-SNP) 24 $170 Every 3 months for OTC items. Members order items via mail-order catalog.
    Brand New Day Select Care II Plan (HMO I-SNP) 43 $50 Every 6 months for OTC items. Members order items via mail-order catalog.
    Brand New Day Select Choice II Plan (HMO I-SNP) 45 $300 Every 3 months for OTC items. Members order items via mail-order catalog.
    Brand New Day Embrace Care Plan (HMO C-SNP) 39-2 $30 Every 3 months for OTC items. Members order items via mail-order catalog.
    Brand New Day Embrace Choice Plan (HMO C-SNP) 40-2 $210 Every 3 months for OTC items. Members order items via mail-order catalog.
    Brand New Day Classic Care III Plan (HMO) 46 $40 Every 3 months for OTC items. Members order items via mail-order catalog.
    Brand New Day Embrace Care Plan (HMO C-SNP) 47 $40 Every 3 months for OTC items. Members order items via mail-order catalog.
    Brand New Day Classic Care I Plan (HMO) 25 $40 Every 1 months for OTC items. Members order items via mail-order catalog.
    Brand New Day Embrace Care Plan (HMO C-SNP) 39-1 $40 Every 1 months for OTC items. Members order items via mail-order catalog.
    Brand New Day Embrace Choice Plan (HMO C-SNP) 40-1 $210 Every 3 months for OTC items. Members order items via mail-order catalog.
    Brand New Day Part B Savings (HMO) 49 $35 Every 1 months for OTC items. Members order items via mail-order catalog.
    Brand New Day Select Care I Plan (HMO I-SNP) 42 $50 Every 6 months for OTC items. Members order items via mail-order catalog.
    Brand New Day Select Choice I Plan (HMO I-SNP) 44 $300 Every 3 months for OTC items. Members order items via mail-order catalog.
  • Click to view order guidelines
    • ​For delivery, please allow 2 business days from the time your order is placed.
    • Unused benefits will not roll over into the next year.
    • Your order total may not exceed your benefit amount. Unless otherwise required by the plan, members can pay out of pocket if the order total exceeds their benefit amount.
    • Your order total will be applied to the benefit period in which the order is placed.
    • OTC products are intended for member use only to help with a health or medical need.
    • Brand New Day prohibits the use of this benefit to order OTC items for family members or friends.
    • Due to the personal nature of these products, returns are not accepted.
    • Items in the OTC catalog may change throughout the year. For the most up-todate listing of OTC products available, go to NationsOTC.com/BND.
    • OTC items are available through home delivery only. Products may not be purchased at a local retail pharmacy orthrough any source other than the Brand New Day OTC benefit channels listed above.
    • If you disenroll from Brand New Day, your OTC benefit will automatically terminate.
    • This information is available for free in other languages. Please call our customer service number at 1-877-280-6207, TTY 711, 24/7/365.
    • This information is available in other formats, such as large print and audio.
    • The health information provided in the catalog is general in nature and is not medical advice or a substitute for professional health care.
    • All product and company names are trademarksTM or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

For Plan Year 2023

OTC Benefits for all Brand New Day plans

Flex Card Summary: Multi-purse benefits

Members have 1 card that they can spend multiple ways.

  Flex Categories ExtraPurse (SSBCI)
Program Flex Amount OTC (retail, online, phone, mail) Dental Hearing Eyewear Fitness Herbal Catalog Healthy Foods Combined Amount
OTC $100 Monthly         Catalog $35 $135
Health Dollars $250 Quarterly         N/A N/A
Health Dollars+ $310 Quarterly   $125 $435
CHP Flex $275 Quarterly       $25 $300

Order Guidelines

  • For delivery, please allow 2 business days from the time your order is placed.
  • Unused benefits will not roll over into the next year.
  • Your order total may not exceed your benefit amount. Unless otherwise required by the plan, members can pay out of pocket if the order total exceeds their benefit amount.
  • Your order total will be applied to the benefit period in which the order is placed.
  • OTC products are intended for member use only to help with a health or medical need.
  • Brand New Day prohibits the use of this benefit to order OTC items for family members or friends.
  • Due to the personal nature of these products, returns are not accepted.
  • Items in the OTC catalog may change throughout the year. For the most up-todate listing of OTC products available, go to NationsOTC.com/BND.
  • OTC items are available through home delivery only. Products may not be purchased at a local retail pharmacy or through any source other than the Brand New Day OTC benefit channels listed above.
  • If you disenroll from Brand New Day, your OTC benefit will automatically terminate.
  • This information is available for free in other languages. Please call our customer service number at 1-877-280-6207, TTY 711, 24/7/365.
  • This information is available in other formats, such as large print and audio.
  • The health information provided in the catalog is general in nature and is not medical advice or a substitute for professional health care.
  • All product and company names are trademarksTM or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

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