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Over-the-Counter Supplies

Over-the-Counter Supplies

Information Last Updated:4/15/2022

Over-the-Counter Supplies

This benefit allows you to get OTC products you may need. You can view your benefit allowances and benefit period by visiting the Plan Details page.

Examples of products that are available include pain relievers, multivitamins, eye drops, cough drops and more. Brand New Day contracts with NationsOTC, to administer this benefit.

Be sure to use your benefit amounts before the end of every benefit period.* Simply order online, mail your completed form, or call 1-877-280-6207, TTY 711. Your order will be shipped directly to your home.


NationsOTC Customer Service Department
Order by phone:

If you have questions or would like to place an order over the phone, OTC Advocates are available 24/7 at:

TTY: 711
Order Online: You may place an order online using the Brand New Day OTC website at Remember to save your Member ID, username and password to order again during your next benefit period.
Order by Mail: You may place your order by mailing the order form that comes with your catalog. If the end of the benefit period is approaching and you do not think your order form will be received in time, you may order online or call in your order. You can also view a copy of the OTC Catalog, by visiting

Send your completed order form to:
1801 NW 66th Avenue, Suite 100
Plantation, FL 33313

If you need assistance in using your OTC benefit or have questions, please call your Brand New Day Health Coach or Member Services Department.


Brand New Day Member Services Department
Call: 1-866-255-4795
TTY: 711
Hours of Operation: Monday – Friday, 5 a.m. – 8 p.m.

*Benefit is subject to plan eligibility. Unused benefits will not roll over into the next benefit period. For more information visit

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