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Coronavirus Update

Information Last Updated: 4/6/2020

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Brand New Day follows all guidance and protocols issued by the Centers for Disease Control and Prevention (CDC), Centers for Medicare & Medicaid Services (CMS), Food and Drug Administration (FDA), and state and local public health departments in supporting our members’ needs.  

Announcements

4/2/2020 CA Hotline Services & Help for Older Californians: Governor Newsom Launches Campaign to Protect Health and Well-being of Older Californians during COVID-19 Outbreak

3/25/20 County of Los Angeles: COVID-19 News for Senior – LA City/County Elder Nutrition Program

3/19/20 CalMatters.Org: Now that COVID-19 has swept CA, are you wondering what you can and can’t do?

3/16/20 California Dept. of Public Health (CDPH): COVID19 Guidance on Self-Isolation for Older Adults and Those Who Have Elevated Risk

Protect Yourself: How to Get Access to Care

What are my Brand New Day benefits during COVID-19 Outbreak and What Should I do?

How can I order 90-day Supply of my maintenance prescribed drugs during emergencies?

How do I order over-the-counter (OTC) items online?

Where can I find the closest pharmacy that is in network?

Where do I find more information about my copays and benefits?

How do I find the nearest doctor, specialist, urgent care, pharmacy, or other providers?

Where can I find a list of covered drugs?

Where can I learn more about COVID-19?

CDC Frequently Asked Questions About COVID-19

  • What is coronavirus disease 2019 (COVID-19)

    Coronavirus disease 2019 (COVID-19) is a respiratory illness that can spread from person to person. The virus that causes COVID-19 is a novel coronavirus that was identified during an investigation into an outbreak in Wuhan, China.

  • How does COVID-19 spread?

    The virus that causes COVID-19 probably emerged from an animal source. It is now spreading from person to person. The virus is thought to spread mainly between people who are in close contact with one another (within about 6 feet). Spread happens when we breathe droplets in the air when an infected person coughs or sneezes. It also may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it, and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads.

  • What are the symptoms of COVID-19?

    Patients with COVID-19 have had a mild to severe respiratory illness with symptoms of:

    • Fever
    • Cough
    • Shortness of breath
  • How can I protect myself?

    People can help protect themselves from respiratory illness with everyday preventive actions.

    • Follow Universal Precautions.
    • Avoid close contact with people who are sick
    • Avoid touching your eyes, nose, and mouth with unwashed hands
    • Wash your hands with soap and water for at least 20 seconds


    Watch the CDC YouTube video about washing your hands.

    • Use hand sanitizers with alcohol that contain at least 60% alcohol
    • If you haven't yet had a flu shot or your once in a lifetime pneumonia vaccination, get one as soon as you can. It won't protect you from getting the virus, but it will help protect you from getting a superinfection from bacterial pneumonia in your weakened state, which is usually the terminal event.
    • Practice social distancing. Stand about 6 feet from others, if possible. Avoid traveling, hugging and shaking hands whenever possible.
    • Disinfect your home, door handles and other areas that may be touched by others using wipes with 60% alcohol or more.

    Practice these procedures at home and, if necessary, when leaving the home!

  • If you are sick, what should you do?

    If you are sick, you should:

    • Stay home! For at least 14 days and avoid going to public places, even when symptoms are mild
    • Call Teladoc services, speak with a doctor by phone or web 24/7. You will need to register for Teladoc (just like completing an application at the doctor’s office) - if you haven't done so already.
    • Follow the preventive actions from above
    • Cover your cough or sneeze with tissue and throw it in the trash
  • What to do if you suspect that a loved one or you have contracted COVID-19?

    Most people with coronavirus illness will recover on their own. Although there are no specific treatments for illness caused by coronavirus, you can take the following actions to relieve symptoms, if you are mildly sick:

    • Stay home and rest.
    • Drink plenty of liquids.
    • Take pain and fever medications. Ask your pharmacist how they may interact with any medications you currently take.
    • Use a room humidifier or take a hot shower to help ease a sore throat and cough.

    If you are concerned about your symptoms, please contact your doctor.

  • What should I do if I recently traveled from an area with ongoing spread of COVID-19?

    If you have traveled from an affected area, there may be restrictions on your travel for up to 2 weeks. If you start to show symptoms during that period (fever, cough, trouble breathing), seek medical advice. Call the office of your health care provider before you go and tell them about your travel and your symptoms. They will give you instructions on how to get care without exposing other people to illness. While sick, avoid contact with people, don't go out and delay any travel to reduce the possibility of spreading illness to others.

  • Who is at higher risk?

    Early information out of China, where COVID-19 first started, shows that some people are at higher risk of getting very sick from this illness. This includes:

    • Older Adults
    • People who have serious chronic medical conditions like: Heart disease, diabetes, lung disease, obesity, or
    • Anyone with immunocompromised type conditions
  • Other Resources