Information Last Updated: 3/23/2020
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Copays for Teladoc 24/7 Doctor Advice Line, Urgent Care, and Labs are at no cost to you for all Brand New Day plans. Labs will require a doctor referral. Visit the Plan Documents page or call Member Services Department for more information.
Members Services Department Contact Information
If you are diagnosed with COVID-19, medical care will be at no cost to you.
If you are sick call your doctor or call Teladoc 24 hours a day 7 days a week. This service is provided at no cost to you. Here’s how to activate your Teladoc account:
Note: Please make sure that you complete your application exactly as your first and last name on record with Brand New Day.
There are reduced restrictions for medication refills, and you can obtain extra medications if you are high risk and your doctor believes it is prudent. Visit the Emergency Supply page to learn more about getting a 90-day emergency supply of prescribed drugs or call Brand New Day Pharmacy Department.
Brand New Day has a prescription mail order program which delivers medications directly to your home. Click on the website link below to learn more.
Pharmacy Department Contact Information
Brand New Day has a transportation benefit if you need a ride to see your doctor at no cost to you. Call (866) 255-4795, TTY 711 to schedule your ride.
Medical cost to treat the coronavirus will be provided at no cost to you.
Brand New Day is working to ensure members get access to the care they need. Your doctor will determine if you need COVID-19 testing.