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Coronavirus Benefits

Information Last Updated: 7/7/2020

Brand New Day

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Copays for Teladoc 24/7 Doctor Advice Line, Urgent Care, and Labs are at no cost to you for all Brand New Day plans. Labs will require a doctor referral. Visit the Plan Documents page or call Member Services Department for more information.

Members Services Department Contact Information

Phone: 1-866-255-4795, TTY 711
Hours of Operation: Monday - Friday 8 am - 8pm and 7 days a week 8 am - 8 pm from October 1 - March 31 PT

If you are diagnosed with COVID-19, medical care will be at no cost to you.

Teladoc: 24/7 Doctor Advice Line

If you are sick call your doctor or call Teladoc 24 hours a day 7 days a week. This service is provided at no cost to you. Here’s how to activate your Teladoc account:

  • Option 1: Call toll free 800-Teladoc (800-835-2362)
  • Option 2: Download the app through Apple or Google Play Store and click on "Activate Account".
    Download on the App Store Get It On Google Play
  • Option 3: Visit and click “Set Up Account”

Note: Please make sure that you complete your application exactly as your first and last name on record with Brand New Day.

Prescribed Drugs

There are reduced restrictions for medication refills, and you can obtain extra medications if you are high risk and your doctor believes it is prudent. Visit the Emergency Supply page to learn more about getting a 90-day emergency supply of prescribed drugs or call Brand New Day Pharmacy Department.


Brand New Day has a prescription mail order program which delivers medications directly to your home. Click on the website link below to learn more.

Pharmacy Department Contact Information

Phone: 1-866-255-4795 ext. 2012, 711
Hours of Operation: Monday - Friday 8 am - 5 pm PT


Brand New Day has a transportation benefit if you need a ride to see your doctor at no cost to you. Call (866) 255-4795, TTY 711 to schedule your ride.

If you are diagnosted with COVID-19...

Medical cost to treat the coronavirus will be provided at no cost to you.

Brand New Day is working to ensure members get access to the care they need. Your doctor will determine if you need COVID-19 testing.