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How to Access Care

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Call your doctor.

Be sure to call first; do not go straight to the office, urgent care or ER. Your doctor will assess your symptoms and tell you what to do next.

If you need help reaching a doctor please call Brand New Day. If you cannot reach your doctor, call Teladoc or the Brand New Day Nurse Advice Line.

Here’s how to reach us:

Brand New Day Member Services 1-866-255-4795, TTY 711

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Virtual Care

Description

Cost to You

Virtual Care

Call your Primary Care Physician (PCP)

Description

Talk to your PCP by phone

Your PCP’s phone number is on the front side of your Brand New Day ID Card

Cost

$0

Virtual Care

Teladoc

Description

Talk to board-certified doctors 24/7 by phone or video call 1-800-835-2362 , TTY 711 or www.teladoc.com

Cost

$0

Virtual Care

Brand New Day
Nurse Advice Line

Description

Talk to a nurse 24/7 by phone at 1-888-687-7321, TTY 711

Cost

$0

Information Last Updated: 3/8/2021