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Plan Coverage

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  • Does my plan cover COVID-19 screening and testing?

    Yes. During the public health emergency, Brand New Day will waive out-of-pocket costs for copays for:

    • COVID-19 screenings or evaluations done:
      • Virtually using telehealth, including Teladoc
      • In a doctor’s office
      • At an urgent care center
      • In a hospital, including emergency room (ER)
    • COVID-19 testing that’s ordered by a healthcare provider who is licensed to order these tests

    There are no prior approvals needed for COVID-19 screenings, evaluations, or testing.

  • What if I need treatment for COVID-19?

    There are no prior approvals needed for COVID-19 treatment. Brand New Day will waive copays for COVID-19 treatments received between March 1, 2020 – February 28, 2021.

  • What virtual care options does my plan cover?

    If you have a fever, cough, feel short of breath, or are experiencing other symptoms, we suggest using a virtual care option such as Teladoc ® or the Nurse Advice Line before seeking in-person care. You can also check to see if your primary care physician is offering telehealth services. This will help reduce the risk of spreading the virus. If your doctor recommends testing for COVID-19, they can tell you where to go to get tested.

    Virtual Care

    Description

    Cost to You

    Virtual Care

    Call your Primary Care Physician (PCP)

    Description

    Talk to your PCP by phone

    Your PCP’s phone number is on the front side of your Brand New Day ID Card

    Cost

    $0

    Virtual Care

    Teladoc

    Description

    Talk to board-certified doctors 24/7 by phone or video call 1-800-835-2362, TTY 711 or www.teladoc.com

    Cost

    $0

    Virtual Care

    Brand New Day
    Nurse Advice Line

    Description

    Talk to a nurse 24/7 by phone at 1-888-687-7321, TTY 711

    Cost

    $0

  • What if I need to refill my prescriptions?

    If you are worried you might run out of prescribed medications, Brand New Day allows early refills on your prescriptions as long as there are refills available with your prescription. If you have specific questions about the medicine you take, call the Member Services number on the back of your member ID card.

    To meet your needs and promote social distancing, many retail pharmacies are waiving fees for home delivery of prescriptions. Visit your pharmacy’s website or call your local pharmacy for more information. Also, if available, utilize the drive-thru window when picking up your prescriptions.

    You can also fill a prescription for a 90-day supply of maintenance medications at retail pharmacies in addition to our mail service pharmacy.

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Information Last Updated: 3/8/2021