Customer Service

Winter Hours

From October 1st to March 1st annually, Brand New Day is available to receive your phone calls from:

8:00 a.m. to 8:00 p.m. Sunday through Saturday
(7 days a week)

1-866-255-4795
English, Spanish, Vietnamese, and Khmer

1-866-321-5955
TTY Users


Spring & Summer Hours

From March 1st to September 30th annually, Brand New Day is available to receive your phone calls from 8:00 a.m. to 8:00 p.m. Monday through Friday.


After Hours

An answering service takes calls at night, from 8:00 p.m. to 8:00 a.m. They have the ability to transfer your call to the right person for the help you need. The answering service also takes “overflow” calls when the Call Center is busy. They take your name and number, and a representative will call back within minutes to help you. This ensures you are not holding for long periods of time, waiting for someone to answer your call.


Nurse Advice Line

Brand New Day has nurses available 24 hours a day, 7 days a week. Registered Nurses are available to answer your questions and guide you as needed. Dial 1-888-687-7321

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