How to Submit a Claim or Bill

How and where to send us your request for payment

Send us your request for payment, along with your bill and documentation of any payment you have made. It’s a good idea to make a copy of your bill and receipts for your records.
Mail your request for payment together with any bills or receipts to us at this address:

Mail bills for Prescription drugs to:

Brand New Day c/o MedImpact Claims Department
10060 Treena Street
San Diego, California 92131

Mail bills for medical care to:

Brand New Day
P.O. Box 794
Park Ridge, Illinois 60068

You must submit your claim to us within one year for medical claims and three years for drug claims of the date you received the service, item, or drug.

Contact Member Services if you have any questions (phone numbers are printed on the back cover of this booklet). If you don’t know what you should have paid, or you receive bills and you don’t know what to do about those bills, we can help. You can also call if you want to give us more information about a request for payment you have already sent to us.