Notifying Us Of Your Changes

Your membership record has information from your enrollment form, including your address and telephone number. It shows your specific plan coverage including your Primary Care Physician (PCP). The doctors, hospitals, pharmacists, and other providers in the plan’s network need to have correct information about you. These network providers use your membership record to know what services and drugs are covered and the cost-sharing amounts for you. Because of this, it is very important that you help us keep your information up to date.

Let us know about these changes:

  • Changes to your name, your address, or your phone number
  • Changes in any other health insurance coverage you have (such as from your employer, your spouse’s employer, workers’ compensation, or Medicaid)
  • If you have any liability claims, such as claims from an automobile accident
  • If you have been admitted to a nursing home
  • If you receive care in an out-of-area or out-of-network hospital or emergency room
  • If your designated responsible party (such as a caregiver) changes
  • If you are participating in a clinical research study
  • If you plan to go out of the area on a vacation or for an extended stay
If any of the information changes, please let us know by calling Member Services at:

866-255-4795
866-321-5955 (TTY users)
8:00 a.m. to 8:00 p.m. Monday through Friday and weekends from October 1st through February 14th

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