Members

Let’s stay connected!

As a Molina Healthcare of New York or Affinity by Molina Healthcare member, one of the most important things you can do is to keep your contact information up-to-date. It will help ensure you’re able to get the care you need when you need it. It also helps make sure you get important updates and reminders from us. 

You also need to update your contact information with the NY State of Health. This helps keep your benefits active.

Your contact information includes your:

  • Phone number
  • Email address
  • Mailing address

 

Step 1: Update your contact information with Molina or Affinity by:

  • My Molina mobile app
    • Download My Molina mobile app from the Apple App Store or Google Play Store. You can also scan the QR code below using your smart phone.
      My Molina Mobile App
    • Register or log in with your Molina or Affinity member ID number.
    • Go to Menu > My Account Settings > Contact Information
    • Add/edit your phone number, email and mailing address.
    • Choose your preferred phone number and email to receive communications from Molina or Affinity.
  • My Molina or My Affinity member portal
    • Go to MyMolina.com or MyAffinityPortal.com
    • Register or log in with your Molina or Affinity member ID number
    • Click on the Communication Preferences button.
    • Add/edit phone number, email and mailing address.
    • Choose your preferred phone number and email to receive communications from Molina or Affinity.
  • Member Services
    • Call us and we’ll update your contact information for you.
      • Molina: (800) 223-7242
      • Affinity: (866) 247-5678

     

Did you know?

You can now opt in to receive text messages from us! Simply text JOIN to 94870.

 

Step 2: Update your contact information with NY State of Health by:

 

Have questions?

We’re here to help. Call us at:

  • Molina: (800) 223-7242
  • Affinity: (866) 247-5678