Members

Update Your Contact Information

Woman

As a Medicaid member, one of the most important things you can do is to keep your contact information up-to-date. It will help ensure you’re able to get the care you need when you need it. It also helps make sure you get important updates and reminders from us. 

You also need to update your contact information with Cover Virginia or your local Department of Social Services. This helps keep your benefits active.

Your contact information includes your: 

  • Phone number
  • Email address
  • Mailing address

 

Step 1: Update your contact information with Molina by:

  • My Molina mobile app
    • Download My Molina mobile app from the Apple App Store or Google Play Store. You can also scan the QR code below using your smart phone.
      My Molina Mobile App
    • Register or log in with your Molina member ID number.
    • Go to Menu > Communication Preferences.
    • Add/edit your phone number, email and mailing address.
    • Choose your preferred phone number and email to receive communications from Molina.
  • My Molina member portal
    • Go to MyMolina.com
    • Register or log in with your Molina member ID number
    • Click on the Communication Preferences button.
    • Add/edit phone number, email and mailing address.
    • Choose your preferred phone number and email to receive communications from Molina.
  • Member Services
    • Call us at (800) 424-4518 and we’ll update your contact information for you. Available Monday through Friday from 8 a.m. to 8 p.m. local time.

     

Did you know?

You can now opt in to receive text messages from us! Simply text JOIN to 94870.

 

Step 2: Update your contact information with Cover Virginia by:

 

Have questions?

We’re here to help. Call us at (800) 424-4518.  Available Monday through Friday from 8 a.m. to 8 p.m. local time.

 

Visit the Cover Virginia and DMAS COVID-19 Response websites to learn more.