Timely Access to Care
Your doctor’s office should give You an appointment in the time frames listed below. Exceptions may apply to these timely access standards if the Department of Managed Health Care (DMHC) has found exceptions to be permissible.
|
Appointment Type |
Access Standard |
|
Urgent care appointments not requiring Prior Authorization (including primary care or Specialist Physician) |
within 48 hours |
|
Urgent care appointments requiring Prior Authorization (including primary care or Specialist Physician) |
within 96 hours |
|
Non-urgent appointments for primary care |
within 10 business days |
|
Non-urgent appointments with Specialist Physician |
within 15 business days |
|
Non-urgent appointments with a non-physician mental health care providers |
within 10 business days |
|
Non-urgent appointments for ancillary services for the diagnosis or treatment of injury, illness or other health conditions |
within 15 business days |
|
Telephone triage waiting time |
not to exceed 30 minutes |
Molina can help you make an appointment, and we provide interpreter services at no cost to You, 24 hours per day. Just call Us toll-free at 1 (888) 858-2150.