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Did you know you must renew your Nebraska Medicaid benefits every year?

Since you’re enrolled in Medicaid, the state reviews your information each year to make sure you’re still eligible for benefits. When the time comes, it’s important that you act quickly.

As your health plan, we want to make sure you’re able to keep getting the care you need, when and where you need it. So, we try to make it easy for you by telling you what you need to know, what you need to do, and what you can expect.

When to renew

Nebraska Medicaid will attempt to complete your renewal without contacting you if they have permission to do so. If Nebraska Medicaid is unable to do so, you may get a renewal form by mail when your renewal date is near. Be sure to open the packet and read the instructions. Complete the renewal form and collect any needed documents. Return any requested information as soon as possible.

Molina Healthcare of Nebraska will send you reminders, too, so you won’t miss a deadline.

Note: Make sure your contact information is up to date with Nebraska Medicaid and with Molina Healthcare of Nebraska, so you don’t miss an important message about your renewal.  Go to iServe Nebraska at https://iserve.nebraska.gov/ and select "Manage Benefits" to update your contact info now!

How to renew

There are several ways to renew. Choose the one that’s best for you:

• By mail

  Medicaid Nebraska DHHS Document Imaging Center
  P.O. Box 2992
  Omaha, NE 68103-2992

                OR

• By phone: Access Nebraska

Toll Free: (855) 632-7633
Lincoln: (402) 473-7000
Omaha: (402) 595-1178

Live Customer Service Hours: Monday-Friday, 8 a.m. – 5 p.m. (excluding holidays)

In person: DHHS Public assistance offices Public Assistance Offices (ne.gov) OR

Online: iServe Nebraska https://iserve.nebraska.gov/

How to get help

If you need help completing your renewal form, you should call Nebraska Medicaid at

Toll Free: (855) 632-7633
Lincoln: (402) 473-7000
Omaha: (402) 595-1178

Live Customer Service Hours: Monday-Friday, 8 a.m. – 5 p.m. (excluding holidays)

Commonly asked questions and their answers

How do I know my renewal date?

A. You can check your renewal date online at https://iserve.nebraska.gov or by calling   Nebraska Medicaid, Monday-Friday, 8 a.m.-5 p.m. (excluding holidays).

Toll Free: (855) 632-7633
Lincoln: (402) 473-7000
Omaha: (402) 595-1178

Q. What happens if I miss my renewal date?

A. If you miss your renewal deadline, you may lose your coverage.

Q. What if I need a ride to the DHHS office?

A. As a Molina Healthcare of Nebraska member, you may use your transportation benefit to schedule a ride to your local Nebraska Medicaid office. Call MTM at (888) 889-0421, 24/7, at least 3 days in advance.

Q. What should I do if my benefits were ended by mistake?

A. If you think your Medicaid benefits were ended by mistake, please contact Nebraska Medicaid as soon as possible, Monday-Friday, 8 a.m.-5 p.m. (excluding holidays).

Toll Free: (855) 632-7633
Lincoln: (402) 473-7000
Omaha: (402) 595-1178