Members

Translation Services

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If you prefer to speak in your own language, Member Services can help. An interpreter will be available to speak with you. They can also help you speak to the doctor. An interpreter can help you:

  • Make an appointment
  • Talk with your doctor or nurse
  • Get emergency care
  • File a complaint, grievance, or appeal
  • Get help from a pharmacist about taking medicine

Interpreter services are free to all members. To ask for an interpreter call Member Services at (800) 223-7242. If you have an appointment, your doctor can help you find an interpreter. If you are hearing or sight impaired, Affinity can help you. You may ask for the Member Handbook in braille. If you are hard of hearing, call our TTY/TDD line at 711. It may take some time, please do not hang up.