Become a Member

How to File a Compliant/Grievance

Members must file the grievance within ninety (90) calendar days of the date that the incident occurred or they became aware of the issue. What is a grievance? A grievance is an expression of dissatisfaction with any aspect of the MCP's or provider's operation, provision of health care services, activities, or behaviors, other than an MCP's action.

To file your complaint, you can:

  • Call Molina Healthcare's Member Services Department. We will try to solve any grievance over the phone.

  • Fill out the Grievance/Appeal form and mail it to:
    • Molina Healthcare of Ohio
      Grievance and Appeals Unit
      P.O. Box 349020
      Columbus, OH 43232-9020
    • On the letter include your first and last name (or that of the member if you are filing a grievance on their behalf)
    • Molina Healthcare ID number. It is on the front of the Member ID Card.
    • Your address and telephone number and the best way to contact you.
    • Explain the problem.

  • You can also submit a grievance through Molina's member website once you log into . Please include the following:
    • Your first and last name (or that of the member if you are filing a grievance on their behalf)
    • Molina Healthcare ID number. It is on the front of the Member ID card.
    • your address and telephone number and the best way to contact you.
    • Explain the problem

 

If you submit your grievance in writing, you will receive an acknowledgement letter within three (3) working days that will provide you with a time frame of when to expect a resolution to your grievance.