Sometimes, you need to talk to a doctor right away. Sometimes, it’s hard to get to the doctor’s office or urgent care. Now, you can get medical care through our new virtual clinic. Molina is offering virtual care statewide through its contracted provider Teladoc.
Molina Healthcare Virtual Care is open all the time—day, night, even weekends and holidays. Use your Member ID and start a visit today at Welcome to Teladoc!
Fast
See a qualified doctor or nurse practitioner in minutes.Free for members
As a Molina Apple Health (Medicaid) member, virtual care costs you nothing!*Easy
Set up your account today!
1.Choose from one of three ways:- Online: Go to Welcome to Teladoc
- Mobile app: Download the app and click "Set up your account." Visit teladoc.com/mobile to download the app.
- Call Teladoc at (844) 870- 6821 for help registering your account over the phone.
2. Provide your medical history.
Your health records are 100% secure and private. We provide this information only to our doctors, so they can treat you effectively.
3. Now you’re ready for a virtual visit any time.
With your account set up, you can ask for an app, web, or phone virtual visit whenever you need care. Just click “Request a Consult.”
Frequently Asked Questions
What is virtual care?
Virtual care is a medical visit by phone or online.
It’s open 24 hours a day, 7 days a week.
Reach us by phone, tablet or other device with an Internet connection.
A virtual visit is 100% private, just like a regular doctor visit.
What conditions are treated by virtual care?
Our virtual care service is a lot like an urgent care clinic.
Visit us for non-emergency illnesses and conditions, like:
- Allergies
- Burns
- Cold and flu
- Cough
- Sore throat
- Sinus issues
- Rashes
- Ringworm
- Pink eye
What can the doctor do?
They can give you medical advice, prescribe medication, or help you set up a follow-up appointment with your primary care provider (PCP). After your visit, you will get a summary for your records. Molina will make sure your care is coordinated with your PCP.
Who can use virtual care?
The service is available to all Molina Apple Health (Medicaid) members in Washington.
How much does it cost?
There is no charge to our members. The service is free.
Do I need an appointment?
No appointment needed. Your visit happens anywhere you are – at your home or someone else’s home, at work or wherever you may be.
Do I have to wait to see a doctor?
Once you request a visit there will be a short wait.
How do I get started?
Just visit Welcome to Teladoc and enter your Member ID and your email address. That’s all you need to register!
Got more questions?
At Molina, we have answers. Just call us at (844) 870-6821. We’re here to help!
If you are having technical difficulties, please call (844) 870- 6821.
*(Virtual care is at no cost to you. Rates for cell phone and Internet usage may apply as designated by your personal cell phone or Internet service provider.)