February 12, 2024
Interpreter Resources for Molina Providers & Members
Did you know that 1 in 5 people in the United States speak a language other than English at home? Molina offers interpreter services at no-cost to both Members and Providers.
Providers may request interpreters for Members whose primary language is other than English by calling Molina’s Contact Center at (888) 999-2404. If Contact Center Representatives are unable to interpret in the requested language, the Representative will immediately connect you and the Member to a qualified language service Provider.
Tips for Working with an Interpreter
- Speak directly to the other party (provider, member), not the interpreter.
- Speak in short phrases.
- Speak audibly and clearly.
- Speak in ‘living room’ language; the simpler the concept, the easier it is to interpret.
- Avoid acronyms/jargon that may not be familiar to the other party or interpreter, be willing to explain as needed.
- Pause often.
- Let the interpreter finish their rendition before you begin speaking again.
Molina Providers must support Member access to interpreter services. Providers may offer Molina Members interpreter services if the Members do not request them on their own. Please remember it is never permissible to ask a family member, friend or minor to interpret.
Questions?
We’re here to help. Contact your Provider Relations Manager or email the Provider Network team at MHWIProviderNetworkManagement@MolinaHealthcare.com or visit MolinaHealthcare.com.
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