Molinalogo

Do you need a ride to a medical appointment?

Molina partners with MTM/Veyo to provide you with non-emergency medical transportation services.

Please call Veyo three business days before your appointment and have the following information ready:

• Your AHCCCS ID number
• Your appointment date and time 
• Your medical provider’s name and address
• Your pick-up address
• The type of vehicle you need (standard/ambulatory, wheelchair, stretcher)
• Are additional passengers traveling with you? One additional passenger is permitted.

To book your ride, call MTM/Veyo at (833) 474-5060 Monday - Friday from 8 a.m. - 6 p.m.

If you have questions, call Molina Member Services at (800) 424-5981 (TTY: 711). 

See the list of covered transportation services before booking your ride.

Please note:

• Be ready 30 minutes before your scheduled pickup time.
• Urgent trips will be handled the same day and are subject to a 1-hour service window from the time of your reservation.
  • Urgent trips include:
    • Discharges
    • Dialysis
    • Urgent care
    • Cancer treatment
    • Pre/post-surgery
    • Surgery
    • Wound care
    • Same-day mental health
      • Member Services will call in to request these trips
    • Same-day pain management visits when your provider confirms you cannot wait to be seen within the normal 72-hour reservation notice
    • Same-day doctor visits when you are sick and your physician confirms you cannot wait to be seen within the normal 72-hour reservation notice
  • Members under 18 years of age must be accompanied by an adult at least 21 years or older.
  • You must provide all necessary child-safety/booster seats and durable medical equipment (wheelchairs, scooters, canes, etc.).
  • Reservations can be made for trips occurring in the current or following month
  • For a return ride when you are not sure how long your appointment will last:
    • Call MTM/Veyo at (833) 474-5060.
    • MTM/Veyo has up to 60 minutes from the time of your call to pick you up.