Timely access to care: what should I expect when making an appointment?
When you call to make an appointment, you can expect the wait times below. Your wait will depend on the reason you need to see a provider. The list below provides visit types, reasons for visits, and wait times. Be sure to ask for the right type of visit.
| Visit Type | Reason for Visit | See a Provider Within |
|---|---|---|
| Preventative Visit | Annual check-up to prevent illnesses or chronic conditions | 30 calendar days |
| School Physical | To check overall health. May be required for school or other organizations. | 30 calendar days |
| Symptomatic (sick) Visit | Illnesses or conditions like ear infections, colds or minor wounds | *Two calendar days |
| Urgent Care | Urgent, but non-life-threatening conditions needing care within 24 hours | 12 hours |
| Emergency Care | A life-threatening medical condition that needs immediate treatment | 24 hours a day, 7 days a week |
Molina conducts an annual survey to be sure providers can serve you within the appropriate wait time. We are meeting these goals:
- 98% of primary care physicians can see Molina members within 48 hours for urgent care appointments
- 100% of primary care physicians can see Molina members within 30 days for preventative visits
- 98% of primary care physicians can see Molina members within two calendar days for symptomatic or sick visits