How to File a Complaint
If you have a complaint, you can call or write to Member Services at:
Molina Healthcare of Florida
Attention: Member Services Department
8300 NW 33rd Street, Suite 400
Doral, Florida 33122
(866) 472-4585
Fax: (877) 508-5738
Filing a Grievance
If you are not happy with the services or care you receive, you may file a grievance at any time. To file your grievance you can:
- Call Member Services
- Write a letter
- Fill out the Grievance/Appeal form
Mail the letter or fax the form to:
Molina Healthcare of Florida, Inc.
Appeal and Grievance Unit
P.O. Box 36030
Louisville, KY 40233-6030
Phone: 1-866-472-4585
TTY 711
Fax: 1-877-508-5748
Email: MFLGrievanceandAppealsDepartment@MolinaHealthcare.Com
Your request needs:
- Your first and last name
- Your signature
- Date
- Your Molina ID number. It is on the front of your Member ID Card
- Your address and telephone number
- Explain the problem
Member Grievance Forms
Your grievance is looked at by a Grievance and Appeals Coordinator. A letter is mailed to you to let you know we got your grievance. The coordinator will note and take care of your grievance. The coordinator will work with the right departments to solve your grievance. We will mail our decision in (90) days from the day we received it.