How can we help you?
IMPORTANT PHONE NUMBERS FOR MEMBERS:
Medicaid
Member Services: (800) 578-0603
Nurse Advice Line: (800) 606-9880
Behavioral Health Crisis Line: (844) 800-5154
Please contact MedImpact for Pharmacy Claims questions:
Technical Call Center: (800) 210-7628
Prior Authorizations: (844) 336-2676
Prior Authorization Fax Line: (858) 357-2612
Pharmacy Paper Claims Fax: (858) 549-1569
Please contact MedImpact for Diabetic Supply questions:
Technical Call Center: (800) 210-7628
Prior Authorizations: (844) 336-2676
Prior Authorization Fax Line: (858) 357-2612
Marketplace
Member Services: (833) 644-1621
Nurse Advice Line: (833) 644-1622
Medicare
Member Services: (844) 859-6152
Nurse Advice Line: (800) 606-9880
Behavioral Health Crisis Line: (844) 859-6152, option 9
Behavioral Health
Need help finding a Behavioral Health provider? Call our member service team at (800) 578-0603. For Behavioral Health crisis assistance, call the Passport Behavioral Health Crisis Hotline, available 24 hours per day, seven days per week at (844) 800-5154. If you have an emergency, always call 911. Passport has also teamed up with PsychHub to offer members a huge online library of easy-to-watch videos to better understand behavioral health. Log on for a wide selection of topics from addiction and anxiety to eating disorders and insomnia.
Need Mental Health Help?
Dial 988 for free confidential help from the National Suicide Lifeline. Call 24 hours per day, 7 days per week.
