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Did you renew your benefits? Keep your family covered! The redetermination process is a yearly requirement that allows you to renew your Medicaid benefits. It is important to complete this process EVERY YEAR in order to keep your Medicaid benefits.

Step 1: Check Your Mail.

You should receive a notice from the Division of Medicaid around 60 days before it is time to renew your Medicaid benefits. If you're unsure of your renewal date, your Regional Medicaid Office can answer your questions about renewing your benefits. Click Here to find your Regional Medicaid Office.

Step 2: Renew Your Benefits One of These Ways.

Review and update the renewal form that was sent to you by the Division of Medicaid and return it to your Regional Medicaid Office right away. Mail to the address on the renewal letter or Click here to find the address.

Review and update the renewal form that was sent to you by the Division of Medicaid and return it to your Regional Medicaid Office by fax. You can do so using the fax number given on your renewal letter.

Visit the Regional Medicaid Office that serves your county for in-person assistance. Click here to find the address.

Call the Regional Medicaid Office that serves your county for telephone assistance. Click here to find the number, or call the Office of Eligibility at (800) 421-2408.

Renew Online

The Division of Medicaid offers an option to complete your renewal online. Submit your renewal form online at Conduent Consumer Portal (ms.gov)

Step 3: What to do if you lose your benefits

1. You are allowed 30 days to return the form to the Division of Medicaid that is mailed to you. If there is no response near the end of the 30-day period, a caseworker will attempt to call you to provide any assistance you may need.

    

2. If you do not respond in 30-days, a 15 days advance notice of closure is given to allow you time to respond before your benefits are terminated.

    

3. If your benefits are terminated due to non-response to renewal notice, you have 90-days to reinstate with no loss of benefits. For more information, call your Regional Medicaid Office.

Update your address and phone number or you will miss important information!

Have you recently moved or has your contact information changed?

When you move or if your contact information changes, be sure to let the Division of Medicaid know so you do not miss information that is important to you.

Call the Division of Medicaid at (800) 421-2408 (Deaf and Hard of Hearing VP: (228) 206-6062).

Have questions?

We would love to help. Just call us at (844) 809-8438 (TTY/TDD 711), Monday through Friday from 7:30 a.m. to 8 p.m. (CST) and the second Saturday of every month from 8:00 a.m. – 5:00 p.m. (CST).