Contact Us
Affinity by Molina Healthcare Member Services
Thank you for choosing Affinity by Molina Healthcare as your health care plan. We will do all that we can to help you and your family with your health care needs. If you are deaf or hard of hearing and you use a TTY/TDD system, you can call 711. We can help you.
Important Numbers and Contacts
Call, write, fax or follow the web links to get answers:
Operations
Grievance and Appeals (GA), including expedition
Phone: (800) 223-7242 (TTY: 711)
Fax: (718) 536-3358
Pre-authorization
Phone: (888) 543-9074
Monday - Friday, 8 a.m. – 6 p.m. (ET)
Medical Services
Medical Emergency
Phone: 911
Hospitalizations
Phone: (888) 543-9074
Behavioral Health Benefits
Phone: (800) 223-7242
Dental
Phone: (866) 731-8004
dentaquest.com
Superior Vision
Phone: (866) 810-3312
superiorvision.com
CVS Caremark Pharmacy
Phone: (855) 722-6228
caremark.com
- Authorization: (800) 294-5979
- Appeals: (888) 543-9069
Laboratory Services
BioReference Laboratories
Phone: (800) 229-5227
- GeneDX: (888) 729-1206
- GenPath Women’s Health: (800) 633-4522
- GenPath Oncology: (800) 627-1479
Empire City Laboratories, Inc.
Phone: (718) 788-3840
LabCorp
Phone: (888) 522-2677
- Integrated Oncology: (800) 710-1800
- Dianon Systems, Inc.: (800) 328-2666
- Integrated Genetics: (800) 848-4436
- Litholink Corporation: (800) 338-4333
- MedTox Laboratories, Inc.: (800) 832-3244
- Monogram Biosciences, Inc.: (800) 777-0177
Lenco Diagnostic Lab
Phone: (855) 870-0097
Spectra (including Shiel Medical Lab)
Phone: (800) 553-0873
Sunrise Medical Laboratories
Phone: (800) 782-0282
Xeron Clinical Laboratories
Phone: (718) 762-3310
Quest Diagnostics, Inc.
Phone: (866) 697-8378
Additional Resources
Interested in learning more about the Health Care Reform Law? Check out these additional resources:
- New York State of Health, The Official Health Plan Marketplace
- Healthcare.gov
- CuidadoDeSalud.gov
- Get Covered Calculator (estimated monthly health insurance cost)
- Kaiser Family Foundation