Members

Renew Your Benefits

 

Don't miss out on important updates about your health benefits. If you’ve moved or have a new phone number or email, it’s important to call Healthy Connections Medicaid to give them your new contact information. Call (888) 549-0820 TTY: (888) 842-3620. The Member Contact Center is open from 8 a.m.-6 p.m. Monday - Friday. For more information about keeping your contact information updated, click HERE.

You may receive a Healthy Connections Annual Review Form in the mail soon from the South Carolina Department of Health and Human Services (SCDHHS). If you do, it’s important to complete and return this form and any other required information right away. If you do not return the completed form, you could lose your Healthy Connections Medicaid and Molina Dual Options Medicare-Medicaid Plan benefits. Be sure to check the due date on your letter and return the form on time.

Just Follow These 3 Steps to Renew Your Benefits:

Step 1: Check Your Mail.

SCDHHS will send you a Healthy Connections Annual Review Form when it’s time to renew your benefits.

Step 2: Fill Out Your Renewal Form.

Step 3: Send Your Completed Form Back.

 

How To Return Your Completed Renewal Form:

Visit apply.scdhhs.gov and click “Submit Annual Review.” Medicaid members may also submit their renewal online by uploading it to the South Carolina Healthy Connections Document Upload Tool. This can be found HERE.

 

If you prefer to complete a paper review form, you may submit your completed paper review form in the ways listed below: 

•             Fax: (888) 820-1204

•             Email: 8888201204@fax.scdhhs.gov

•             Mail: SCDHHS Central Mail, PO Box 100101, Columbia, SC 29202

•             In-person: Click here for a list of local eligibility offices.

 

What to Do If You Need Help:

If you need help completing the Healthy Connections Annual Review Form, please call one of the following:

  • Healthy Connections Member Contact Center at (888) 549-0820, TTY: 711. The Member Contact Center is open from 8 a.m.-6 p.m. Monday-Friday.
  • SC Thrive at (800) 726-8774, TTY: 711. SC Thrive is open from 8:30 a.m.-5 p.m. Monday-Friday.  For more information, visit scthrive.org.   

 

Information You May Need to Renew Your Benefits:

  • Social Security Numbers (or document numbers for legal immigrants who need insurance)
  • Employer and income information for you and everyone in your family. This includes paystubs, W-2 forms, or wage and tax statements)
  • Policy numbers for your current health insurance
  • Information about job-related health insurance available to you and your family

 

What Happens If Your Healthy Connections Annual Review Form Is Not Sent Back on Time?

You must return your review form by the due date provided on the form. If you do not, you may risk losing your Healthy Connections Medicaid benefits. Call SCDHHS at (888) 549-0820, (TTY: 711) if you think you missed your due date. The Member Contact Center is open from 8 a.m.-6 p.m. Monday - Friday.

For more information about benefit renewal, call the Molina Dual Options Benefits Renewal Team at (844) 489-2544, (TTY: 711). This team is available from 9 a.m. to 7 p.m., Monday - Friday You can also email HealthPlanRenewals@MolinaHealthcare.com or visit Molinahealthcare.com/KeepMyHealthPlan/SC. We’re here to help!

Molina Dual Options Medicare-Medicaid Plan is a health plan that contracts with both Medicare and South Carolina Healthy Connections Medicaid to provide benefits of both programs to enrollees.

You can get this document for free in other formats, such as large print, braille, or audio. Call (855) 735-5831, TTY: 711, 7 days a week, 8 a.m. to 8 p.m., local time. The call is free.

Molina Healthcare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, ethnicity, national origin, religion, gender, sex, age, mental or physical disability, health status, receipt of healthcare, claims experience, medical history, genetic information, evidence of insurability, geographic location.

SPANISH

Contamos con servicios de intérprete gratuitos para responder cualquier pregunta que pueda tener acerca de nuestro plan de salud o medicamentos. Para obtener ayuda de un intérprete, simplemente llámenos al (855) 735-5831, TTY: 711, los 7 días de la semana, de 8 a.m. a 8 p.m., hora local. Una persona que hable español podrá ayudarle. Este es un servicio gratuito.