Molinalogo

 As a Molina Healthcare member, if you have a problem with your medical care or our services, you have a right to file a complaint. A complaint can be filed when you are unhappy with your care.  Some examples are:

• The care you get from your doctor
• The time it takes to get an appointment or be seen by a doctor
• The doctors you can choose for care

To file your complaint, you can call Molina Healthcare Member Services at:

• (866) 449-6849
• TTY English (800) 735-2989 or dial 711
• Texas Relay Spanish (800) 662-4954

or

• Fill out the Complaint form and mail it to:
  Molina Healthcare of Texas
  Appeals and Grievances Department
  P.O. Box 182273
  Chattanooga, TN 37422
  
  
• Email: TxMemberInquiryResearchandResolution@MolinaHealthcare.com


• Be sure to include the following:
  • Member’s first and last name
  • Molina Healthcare ID number. It is on the front of the Member ID Card
  • Member’s address and telephone number
  • Explain the problem

Filing a complaint with HHSC:

If you receive benefits through Medicaid’s STAR or STAR+PLUS programs, call your medical or dental plan first. If you don’t get the help you need there, you should do one of the following:  

a) Call Medicaid Managed Care Helpline at (866) 566-8989 (toll free)
b) Online: https://www.hhs.texas.gov/services/your-rights/hhs-office-ombudsman
c) Mail: Texas Health and Human Services Commission
             Office of the Ombudsman, MC H-700
             P.O. Box 13247
             Austin, TX 78711-3247
d) Fax: (888) 780-8099 (toll free)