CAHPS®
The Consumer Assessment of Healthcare Providers and Systems survey, also known as CAHPS®, is maintained by The National Committee for Quality Assurance (NCQA®). The survey is done each year and it checks how happy you are as a Member with Molina. It will ask about your experience with Molina and our providers. We recognize that the survey is long, but we hope you will take the time to complete it. We value your feedback!
Detailed results can be found by clicking below:
We’ve listened to your feedback
In the past:
You told us: You needed better access to doctors and clinics.
We listened: We continue to expand our network of doctors and clinics.
You told us: You needed more options to receive care where it is convenient for you.
We listened: Molina works with providers to offer telehealth services, so you get the care you need, when and where you need it.
You told us: You needed help obtaining an appointment with a specialist.
We listened: We improved our provider online directory to be sure doctors and clinics are listed accurately and you can find them easily.
You told us: We needed to offer more options to get prescriptions.
We listened: Most prescriptions are now available through mail order, saving you a trip to the pharmacy.
If you have any questions or would like additional information about CAHPS® please contact Member Services (866) 449-6849.
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