CAHPS Information
Your voice matters! We want to hear from you!
Help us make sure you have the best healthcare experience possible by taking the Consumer Assessment of Healthcare Provider and Systems (also known as CAHPS©) survey!
Watch your mail.
If you are chosen to take the survey, you will get a letter from a company called Press Ganey. You may also get reminder letters and phone calls before you complete the survey.
Thank you for taking the time to help us improve our services!
About the Survey
The CAHPS® (Consumer Assessment of Healthcare Providers and Systems) survey is maintained by National Committee for Quality Assurance (NCQA). The survey is performed each year. It measures how happy members are with the health plan and the service received from their practitioners. Your answers are private. Taking this survey is optional. Whether you do or do not take this survey does not affect your or your child's benefits.
Detailed results can be found by clicking below:
If you have any questions or would like additional information about CAHPS® or have any questions, please call us at (888) 999-2404 (TTY: 711), Monday-Friday, 8 a.m. – 5 p.m.
*You may request printed copies of all content posted on our website.
CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).