Members

FAQs

faq

Q. How do I change my primary care provider (PCP)?

A. There are two ways you can change your PCP.

  1. Go to MyMolina and follow the instructions. If you have not registered for MyMolina yet, you can do it online today.
  2. You can also call Member Services at (888) 898-7969, Monday - Friday, 8 a.m. to 5 p.m. EST.

Q. What drugs are covered? Are my drugs covered?

A. To find out what drugs are covered under your plan, view the Molina Healthcare Drug List (Formulary) for your plan in What’s Covered.

Q. How do I find out if a health care service or benefit is covered?

A. Go to What’s Covered to find out about your benefits and services. You can also call Member Services at (888) 898-7969, Monday - Friday, 8 a.m. to 5 p.m. EST.

Q. How can I get Molina Healthcare material translated in my preferred language?

A. If you need your health plan information in a different language or format, call Member Services at (888) 898-7969, Monday - Friday, 8 a.m. to 5 p.m. EST.

Q. What kind of transportation do I get? I need help with transportation.

A. Go to What’s Covered and you will find information about transportation under Services. You can also call Member Services at (888) 898-7969, Monday - Friday, 8 a.m. to 5 p.m. EST.

Q: What do I do if my address or phone number changes? 

A: If you have any changes in address, phone number, or email, you will need to go to MIBridges to update your contact information. It is not enough to update it with your health care provider. If you don’t, you may miss out on important communications about your health benefits.

You can do this by going to the MIBridges website at www.michigan.gov/mibridges. If you do not have an account, you will need to create an account by selecting “Register”. Once in your account, when reporting changes, please make sure you do so in both the profile section and the Report Changes area.  The Report Changes area is what the local office will use to update the address for your case.

Q: What do I do if I lose my Member ID card?

A: If you lose your Member ID Card, you can get a new one this way:

  • Go to www.mymolina.com and print a temporary Member ID Card at no cost.
  • Go to www.mymolina.com and ask to have a new card sent to you at no cost.
  • Call Molina Healthcare Member Services at (888) 898-7969, Monday - Friday, 8 a.m. to 5 p.m. (TTY: 711).

Q: Do I have dental coverage?

Medicaid members aged 21-65 receive dental coverage through Molina. Please contact Molina Medicaid Dental Member Services at (844) 583-6157, Monday – Friday, 8 a.m. - 8 p.m. EST, or visit DentaQuest.com to locate a dentist and learn more.

Medicaid members under the age of 21 are covered through Healthy Kids Dental. Use your Molina ID card for visits. 

Q: What is Redetermination?

The Michigan Department of Health and Human Services (MDHHS) must occasionally re-determine if you are eligible for Medicaid benefits. This is called Redetermination. The Redetermination process includes a full review of all areas that determine your eligibility for benefits. Click here to learn more.

Q: What is health care Fraud, Waste, and Abuse?

Molina Healthcare of Michigan is focused on ensuring that fraud, waste and abuse does not occur. If you believe fraud, waste and abuse has taken place, you can report it without giving your name. You can contact Molina anonymously by:

For more information, please visit our Fraud Prevention page.