How to File a Grievance
Grievances are complaints. If you are unhappy with the service from Molina Healthcare or from providers who contract with Molina Healthcare, you have the right to file a grievance. You can file a grievance at any time. What is a grievance?
You may submit your grievance by phone, mail, or fax :
- Phone: Contact the Member Services Department at 844-782-2018 (TTY: 711), from 8 a.m. to 6 p.m. CT, Monday through Friday. We will try to solve any grievance over the phone.
- Mail:
Molina Healthcare of Nebraska, Inc.
Appeals & Grievances
Molina Healthcare, Inc.
PO Box 182273
Chattanooga, TN 37422
- Fax: 1-833-635-2044
Be sure to include the following:
- Member’s first and last name.
- Molina Healthcare ID number. This is on the front of the Member ID Card.
- Member’s address and telephone number.
- Explain the problem.
We have a Member Appeal and Grievance Form you can use to file your grievance. Using the form will help you know the information we need.
Once you have submitted your grievance, Molina Healthcare will let you know we received your grievance and are working on it within ten (10) calendar days. Molina Healthcare will resolve the grievance as quickly as possible, but no more than ninety (90) calendar days from when we got your grievance. Molina Healthcare will let you know the outcome to your grievance in writing.
Member Handbook
It tells you what you need to know about member grievances and appeals. Read here.