Contact Us
Senior Whole Health of New York
Attn: Member Services
15 MetroTech Center, 11th Floor
Brooklyn, New York 11201
Member Services
For more information, or if you have questions around care coordination, provider directory access, billing questions, or any other inquiries, please contact Member Services.
Toll Free: (833) 671-0440
TTY: 711
7 days a week, 8:00 a.m. to 8:00 p.m., local time
(Assistive technologies, including self-service and voicemail options, are available after regular business hours, on Saturdays and Sundays, and on holidays)
Molina Care Connections (Preventive Care Services)
(844) 847-9954
Monday – Friday, 8:00 a.m. – 7:00 p.m. local time
Saturday, 8:00 a.m. – 5:00 p.m. local time
If you are not a Senior Whole Health member and would like additional information, please call
Toll Free: (877) 353-0188
TTY: 711
Monday to Saturday, 8:00 a.m. to 8:00 p.m., local time
Pharmacy Call Center
Toll Free: (800) 665-3086
TTY: 711
7 days a week, 8:00 a.m. to 8:00 p.m., local time
Nurse Advice Line
Toll Free: (877) 353-0185
TTY: 711
7 days a week, 24 hours a day
Service Area of New York
The service areas covered by Senior Whole Health Medicare Complete Care (HMO D-SNP) are:
Bronx, Kings, Nassau, New York, Orange, Queens, Richmond, Rockland, and Westchester counties