Members

Behavioral Health

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What's Covered
Molina can help you get behavioral health services you and your family need. You must use a provider that is part of Molina Healthcare (Molina) unless it is an emergency. You can call Molina at (800) 223-7242 (TTY: 711). Your benefits cover: 

  • Inpatient services
  • Outpatient services
  • Doctor visits
     

You might need to find a doctor that is in the plan. If so, call Molina. You need to see providers that are part of Molina unless it is an emergency. You do not need a referral to see a doctor; you can pick or change your behavioral health care provider or case manager at any time. If you want to change, call Molina at (800) 223-7242 (TTY: 711). Your case manager can also help you. Molina’s hours are Monday through Friday, 8:00a.m.-6:00p.m., EST. Emergency coverage is available 24 hours per day, seven days per week.

Member Handbook
It tells you what you need to know about your Molina Healthcare of New York Medicaid Managed Care (MMC) Health Plan. Read here.

How do members get care?
Call Molina at (800) 223-7242 (TTY: 711).

Additional Behavioral Health Services for Adults and Children

Molina Healthcare Member Services: (800) 223-7242 (TTY: 711)

Effective 2/1/22 - Four Adult Behavioral Health Home and Community Based Services (BH HCBS) will be changing to Community Oriented Recovery and Empowerment (CORE) Services. Molina Healthcare of NY, Inc. will cover CORE Services. You can use your Molina Healthcare of NY, Inc. plan card to get these CORE Services. See links below for additional information:

Adult Behavioral Health Home and Community Based Services (BH HCBS)

https://www.omh.ny.gov/omhweb/bho/hcbs.html

Assertive Community Treatment (ACT)

https://www.omh.ny.gov/omhweb/act

Children and Family Treatment and Support Services (CFTSS)

https://www.omh.ny.gov/omhweb/bho/childrensmc.html

Children's Home and Community Based Services (HCBS)

https://www.molinahealthcare.com/members/ny/en-US/PDF/Medicaid/hcbs-brochure-09112019.pdf

Chronic Illness and Mental Health: Recognizing and Treating Depression

https://www.nimh.nih.gov/health/publications/chronic-illness-mental-health 

Community Oriented Recovery and Empowerment (CORE) http://https//omh.ny.gov/omhweb/bho/core/

Member FAQs

Member Brochure

C-YES: Child & Youth Evaluation Service

https://nymedicaidchoice.com/connecting-children-home-and-community-based-services

Depression

https://www.nami.org/NAMI/media/NAMI-Media/Images/FactSheets/Depression-FS.pdf

Dual Diagnosis

https://www.nami.org/NAMI/media/NAMI-Media/Images/FactSheets/Dual-Diagnosis-FS.pdf

Early and First Episode Psychosis

https://www.nami.org/NAMI/media/NAMI-Media/Images/FactSheets/What-is-Early-and-First-Episode-Psychosis.pdf

Fentanyl

https://combataddiction.ny.gov/system/files/documents/2017/11/nysdohoasasprintoutad12x18-lo2.pdf

Health and Recovery Plans (HARP)

https://www.omh.ny.gov/omhweb/bho/harp.html

Health Homes (Adults and Children)

https://www.health.ny.gov/health_care/medicaid/program/medicaid_health_homes/

Heroin: Drug Facts

https://www.drugabuse.gov/publications/drugfacts/heroin

Mental Health Facts: Multicultural

https://www.nami.org/NAMI/media/NAMI-Media/Infographics/MulticulturalMHFacts10-23-15.pdf

Personalized Recovery Oriented Services (PROS)

https://www.omh.ny.gov/omhweb/pros

Recovery Coordination Agency (Adult HCBS)

https://www.omh.ny.gov/omhweb/bho/increasing-bh-hcbs.html

Schizophrenia

https://www.nami.org/NAMI/media/NAMI-Media/Images/FactSheets/Schizophrenia-FS.pdf

Suicide

https://www.nami.org/NAMI/media/NAMI-Media/Images/FactSheets/Suicide-FS.pdf

Taking Charge of Your Mental Health

https://www.nami.org/NAMI/media/NAMI-Media/Infographics/NAMI-Taking-Charge-of-Your-Mental-Health.pdf

Transition Age Youth

https://www.nami.org/NAMI/media/NAMI-Media/Infographics/NAMI-Taking-Charge-of-Your-Mental-Health.pdf



Community Support and Advocacy Services
For Children and Adults



Crisis and Hotlines

National Suicide Prevention Lifeline: 1-800-273-8255
Veterans Crisis Line: 1-800-273-8255 (Press 1)
Trevor Lifeline (for LGBTQ community): 1-866-488-7386
NY State Parent Helpline: 1-800-244-5373
Broome County: 1-607-762-2302
Broome County Drug Abuse Crisis Line: 1-607-762-2257 (27 hours a day/7 days a week)
Chenango County Mobile Crisis Assessment Team (MCAT): 1-877-369-6699
Tioga County: 1-607-687-4000 (Monday-Friday 9am to 5pm)
                  1-607-687-1010 (all other times)
Onondaga County: 1-315-251-0800 (Youth Services: Access Crisis Line 1-315-463-1100)
Cortland County: 1-607-756-3771
Tompkins County: 1-607-272-1616

CHAMP: Ombudsman Program, ombuds@oasas.ny.gov
               Hotline: 1-888-614-5400
Molina Nurse Advice Line: (English and Spanish): (800) 223-7242, TTY: 711
NYS Child Abuse and Maltreatment Hotline: https://ocfs.ny.gov/main/cps/
                Toll Free Telephone Number: 1-800-342-3720
                TDD/TTY: 1-800-638-5163
                Video Relay System: 1-800-342-3720

New York State Contacts