Call to Enroll 1-833-698-1049 | TTY 711
  Member Services 1-866-255-4795 | TTY 711
 
Text Size A A A

​Notice: The Wider Circle program will no longer be contracted with Brand New Day on or after April 1, 2022.

Community Based Resources

Papa Pals

Community Based Resources

Papa Pals


Family On-Demand! Papa Pals offer a hand to help, a shoulder to lean on, an ear to listen – supporting older adults and families with how and where they want to live, at home. As a member of Brand New Day, you may qualify for an annual benefit of 20 hours of Papa Pal services including:

Home visits & eldercare

Augment IADLs, companionship, light housework, and senior assistance.
 

Fitness & activity

Activities might include health club visits, walking, and gardening.
 

Managing chronic conditions

Reminders and assistance with appointments for recommended tests and treatments, environmental checks, and medication pickups. 

Essential transportation

Short-distance travel for errands and appointments.
 

Quality supported initiatives

Medication adherence, doctors’ appointments, HRA, and state quality measures.
 

Social connections

Targeted actions to keep members in their community with their peer groups. 

To learn more about the Papa Pals Program 

Call: (888) 303-5071
Hours of Operation: Monday through Sunday 5 a.m. - 8 p.m.
Website: www.papa.com

**Members enrolled in the following plans qualify for the Papa Pals program: Brand New Day Bridges Care Plan 28 (HMO C-SNP), Brand New Day Harmony Care Plan 32 (HMO C-SNP), Brand New Day Embrace Care Plan 39-1 (HMO C-SNP), Brand New Day Embrace Care Plan 39-2 (HMO C-SNP), and Brand New Day Embrace Care Plan 47 (HMO C-SNP).
  • What does Papa do?
    Papa connects older adults and families with younger adults for companionship, pharmacy/grocery shop & drop, technology assistance, and light house help.
  • What services do Papa Pals offer?

     In-Home: 

    • Companionship and great conversation
    • Transportation to doctor's appointments
    • Help running errands
    • Grocery and pharmacy door drop
    • Technology assistance, including:
      • How to use computers and smartphones
      • Online grocery/pharmacy ordering
      • Accessing Telehealth and other benefits
    • House help, including:
      • Light cleaning
      • Meal prep
      • Organizing
      • Pet help

    Virtual: 

    • Companionship and great conversation
    • Grocery and pharmacy door drop
    • Technology assistance, including:
      • How to use computers and smartphones
      • Online grocery/pharmacy ordering
      • Accessing Telehealth and other benefits
    • Well-being checkups, including providing health plan resource reminders
  • How are Papa Pals selected?

    Papa performs a comprehensive application process that begins online and executes on the following steps:

    • Phone Interview 
    • Vehicle Inspection 
    • Identity Verification 
    • Background Check 
    • Orientation 
    • Training 

    Only 10% of Papa Pal applicants are hired because of this stringent process.

  • What are the COVID-19 Safety Measures that Papa Pals follow?

    COVID-19 Safety Measures Papa Pals follow:

    • Answer COVID survey questions on their Papa Pal app before each home visit 
    • Stay home if they feel sick 
    • Avoid physical contact with the member 
    • If the member visit tasks involve chores, Papa Pals wear gloves 
    • Papa Pals avoid touching their eyes, nose, & mouth 
    • Wear a mask 
    • Make sure their vehicle is clean before & after each visit 
  • Do Papa Pals visit during specific hours of the day?
    General visitation hours are 8am-10pm Mon – Sun
  • What are the Papa Call Center hours of operation?
    The Papa Call Center hours of operation are 5am-8pm PST Mon-Sun
​Notice: The Wider Circle program will no longer be contracted with Brand New Day on or after April 1, 2022. 

Wider Circle Termination Notice for HMO C-SNP Plans (English | Spanish | Chinese | Korean | Vietnamese)
Wider Circle Termination Notice for HMO and Dual Plans (English | Spanish | Chinese | Korean | Vietnamese)

Brand New Day

You are leaving Brand New Day' website and going to a different webpage.
Do you wish to continue?

Yes No