Care Management

Passport by Molina Healthcare provides a comprehensive Care Management (CM) program to all members who meet the criteria for services. The CM program focuses on procuring and coordinating the care, services, and resources needed by members with complex issues through a continuum of care. Passport adheres to Case Management Society of America Standards of Practice Guidelines in its execution of the program.

Passport's case managers are licensed professionals and are educated, trained and experienced in the case management process. The CM program is based on a member advocacy philosophy, designed and administered to assure the member value-added coordination of health care and services, to increase continuity and efficiency, and to produce optimal outcomes. The CM program is individualized to accommodate a member’s needs with collaboration and approval from the member’s PCP. A Passport case manager will arrange individual services for members whose needs include ongoing medical care, home health care, rehabilitation services, and preventive services. Passport case managers are responsible for assessing the member’s appropriateness for the CM program and for notifying the PCP of the evaluation results, as well as making a recommendation for a treatment plan.

Members with the following conditions may qualify and should be referred to Care Management:

  • Hospitalizations (Primary Diagnoses): Psychiatric, substance abuse, admissions for controllable diseases
  • Social issues: Medical child neglect
  • Life Threatening Chronic Diseases: HIV/AIDS, Cancer, Tuberculosis
  • Members with three or more consecutive missed appointments
  • Significant impairments: hearing, vision, mobility, cognitive/mental impairments
  • Pregnant Patients
  • Members that failed to meet health prevention guidelines
  • Newly diagnosed patients: asthma, diabetes, HIV/AIDS, mental illness, substance abuse, failure to thrive, low birth weight, critically ill newborn, newborns with NICU stay greater than 24 hours
  • High risk populations that would benefit from Care Management Services
  • Cases identified by PCP, Quality Improvement Department, Complaint or Grievance, Passport Medical Director, Member, Hospital Discharge Planner, Quarterly Administrative Claims Review, Kentucky State Department of Medicaid Services, and other Kentucky state departments.

High risk populations will be discussed quarterly at the QM Committee meetings. Categories for review may be modified depending on the needs of the membership.

Referrals to the CM program may be made by contacting Passport at (800) 578-0775 or by submitting the Health Education and Care Management Referral Form.