How to File a Complaint
If you have a complaint, you can call Member Services at (800) 578-0603, Monday thru Friday from 7:00 a.m. – 7:00 p.m. For TTY/TTD, you may call 711.
Passport by Molina Healthcare
Attention: Appeals & Grievances Department
P.O. Box 36030
Louisville, KY 40233-6030
(800) 578-0603
Filing a Complaint
To file your complaint, you can:
- Call Member Services
- Write a letter
- Fill out Grievance Request Form
Mail the letter to:
Passport by Molina Healthcare
Attention: Appeals & Grievances Department
P.O. Box 36030
Louisville, KY 40233-6030
(800) 578-0603
Your request needs:
- Your first and last name
- Your Passport ID number. It is on the front of your Member ID Card
- Your address and telephone number
- Explain the problem