Molinalogo

As a Molina Healthcare member, if you have a problem with your medical care or our services, you have the right to file a grievance or appeal.

You can file a grievance when you are unhappy with Molina Healthcare, your provider or your care. Some examples are:

• The care you get from your provider.
• The time it takes to get an appointment or be seen by a provider.
• The providers you can choose for care.

You can file an appeal when you do not agree with Molina Healthcare’s decision to:

• Stop, suspend, reduce, deny or partially deny a service.
• Deny payment for services provided.

We want you to understand the grievance and appeal process. We can help you through each step.

HOW TO:

• File a grievance
• Appeal a denial of services
• File an expedited appeal
• Request a state hearing

*You may request printed copies of all content posted on our website.