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If you have any questions, please contact Member Services.

 Appointment of Representative Form (CMS-1696) – An appointed representative is a relative, friend, advocate, doctor or other person authorized to act on your behalf in obtaining a grievance, coverage determination or appeal. If you would like to appoint a representative, you and your appointed representative must complete this form and mail it to Molina Dual Options MyCare Ohio at:

Molina Healthcare of Ohio, Inc.
P.O. Box 349020
Columbus, OH 43234-9020

 How to Request Coverage Determination – To request coverage for a drug that is not on the formulary (a formulary exception), an exception to a quantity limit, a lower copayment for a drug on the formulary (a tiering exception) or reimbursement for a covered drug that you purchased at an out-of-network pharmacy. Ask us for a coverage determination by phone at (855) 665-4623 8:00 a.m. - 8:00 p.m. Monday to Friday, local time TTY/TDD: 711

Mail or fax the form to:

Molina Healthcare of Ohio, Inc.
P.O. Box 349020
Columbus, OH 43234-9020

Fax: (614) 781-1474

You can also complete an online secure form by clicking here. 

 How to Request a Redetermination – Please read this document to understand what you need to do to request an appeal.

 Request a Redetermination – You can also download this form and mail or fax it to:

Molina Healthcare
Attn: Grievance and Appeals
P.O. Box 22816
Long Beach, CA 90801-9977

Fax: (614) 781-1474 

You can also complete an online secure form by clicking here. 

 Direct Member Reimbursement Form – Use this form to request a reimbursement for something you have paid out of pocket but believe should have been covered by your plan.

Medicare.gov Complaint Form - To download a blank copy of the Medicare Complaint Form, click here. You may also access additional information on Medicare’s website at www.medicare.gov

*Materials are also available in printed and alternative formats, such as large print, audio, or Braille.