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Members may file a grievance by phone or in writing at any time.

What is a grievance? A grievance is a complaint that tells us you are unhappy with Molina Healthcare, your provider, your care or how we give you care. It can be a complaint about any part of Molina Healthcare, except a decision we make about the services you receive, such as a denial. (If you are unhappy about a decision we made, you can file an appeal.)

To file your complaint, you can:

• Call Molina Healthcare Member Services. We will try to solve any grievance over the phone.
• Fill out the Grievance/Appeal form or write a letter. Mail it to:
  Molina Healthcare of Ohio
  Grievance and Appeals Unit
  P.O. Box 182273
  Chattanooga, TN 37422
• Submit a grievance through Molina’s member website once you log in to MyMolina.com.

Include the following information in your complaint:

• Your first and last name (or the name of the member, if you are filing a grievance on a member’s behalf).
• Molina Healthcare ID number. It is on your Member ID card.
• Your address, telephone number and the best way to contact you.
• Explain the problem.

If you submit your grievance in writing, we will send you a letter within 3 business days. The letter will tell you when you can expect an answer to your grievance.