Your Member Identification (ID) Card
When you become a Molina Medicaid member, you get a Molina Member Identification (ID) card in the mail.
Make sure the information on your card is correct. If your information is not correct, call Member Services at (800) 642-4168 (TTY 711) from Monday to Friday, 7 a.m. to 8 p.m. ET. We will send you a new member ID card.
Carry your member ID card with you at all times. You must show your member ID card to get covered health care services.
Your member ID card has important phone numbers on it:
- Member Services
- 24-hour Nurse Advice Line
- Transportation scheduling line
- OhioRISE
If you lose your member ID card:
- View or print a temporary ID card on MyMolina.com or on the My Molina app.
- Ask us to send you a new card at MyMolina.com or by calling Member Services.
If your phone number, email address, or mailing address change, you need to tell your county caseworker. You must also tell your county caseworker if you have other insurance, if you are pregnant, or if you have a baby. Call your local County Department of Job and Family Services (CDJFS) office to talk to your caseworker. You can find the phone number for your local CDJFS office here.
